1. GENERAL PROVISIONS:
1.1. The territory of the «Arena Plaza» shopping center is private property, in connection with which the owner of the shopping center independently determines the content of these Rules and the conditions for the presence of Visitors on the territory of the shopping center, taking into account the norms of the current legislation of the Russian Federation;
1.2. By the fact of visiting the shopping center, the Visitors agree with the Rules in full, accept and undertake to strictly comply with them. In case of disagreement in full or in any part with the Rules, with the legitimate requirements of the Administration, the Security Service, the Visitor must refuse to visit the Shopping Center (leave the Territory of the Shopping Center);
1.3. The shopping center is equipped with a video surveillance system that records visitors and their actions, which helps to protect the property of the shopping center and ensure order in it;
1.4. Visitors can enter the trading floor of the shopping center only through specially designed and equipped entrances / exits and stay in the trading floor and public areas only during the working hours of the shopping center;
1.5. On all passages in the adjacent territory of the shopping center, open and covered parking, the traffic rules of the Russian Federation, approved in the manner prescribed by law, are binding on visitors;
1.6. The administration of the shopping center is not responsible for the safety and integrity of abandoned vehicles (including bicycles, mopeds and other vehicles), as well as material assets left in them;
1.7. The administration of the shopping center is not responsible for personal belongings left unattended on the territory of the shopping center;
1.8. The shopping center parking lot is not intended for long-term parking of cars or other vehicles. If the car is in the parking lot for more than 24 hours, the Administration reserves the right, together with law enforcement agencies, to evacuate the car from the territory of the shopping center.
2. OBLIGATIONS OF VISITORS TO THE SHOPPING CENTER:
2.1 Smoking is prohibited on the territory of the shopping center.
2.2. Holding any events (including charitable and commercial events, musical and theatrical performances, etc.) should be carried out only with the written permission of the shopping center administration;
2.3. Professional photo and video shooting in the shopping center can only be done with the prior permission of the Administration;
2.4. In the event of an emergency situation in the Shopping Center (fire, threat of a terrorist act, etc.), visitors to the shopping center are required to follow the instructions of the security guards of the shopping center, the police, the fire and rescue service and other services or employees of the shopping center administration;
2.5. Visitors to the shopping center are required to comply with the requirements of warning signs, instructions or other signs;
2.6. Visitors to the shopping center are obliged to personally take care of their health / life and property safety, as well as the health / life and safety of property of their children and other accompanying persons;
2.7. Visitors to the shopping center are obliged to behave in such a way as not to endanger themselves and others, not to cause harm, not to violate their rights and interests;
2.8. Visitors to the shopping center are obliged to immediately inform the employees of the shopping center about the actions / or incidents, and / or circumstances that are / were the cause of harm to the health, life, property of the visitor (s) or other persons;
2.9 Visitors to the shopping center are required to comply with the requirements of Rospotrebnadzor - the obligatory wearing of masks and gloves, maintaining a distance of 1.5 meters.
2.10. When using a passenger elevator, visitors to the shopping center are required to comply with the «Rules for the use of a passenger elevator», which are located in the elevator cabin.
2.11. When using the escalator, be guided by the prescriptive and prohibitory signs located on the balustrade at the entrance to the escalator.
2.12. In the parking lot of the shopping center, visitors are required to park vehicles in accordance with the requirements and restrictions of the equipped signs. Leave bicycles only in specially designated places on the territory of the shopping center.
3. VISITORS OF THE SHOPPING CENTER ARE PROHIBITED:
3.1. Without the need to activate the fire alarm system of the shopping center (press the manual fireman to notify);
3.2. It is forbidden to manually open the doors of the shaft and the elevator car, to try to leave the elevator car that has stopped between floors on your own - this is life-threatening.
3.3. It is forbidden to use elevators for evacuation in case of fire;
3.4. It is forbidden to move in the galleries of the shopping center on vehicles such as: motorcycles, mopeds, gyro scooters, segways, monowheels, electric scooters, bicycles, scooters, roller skates, skateboards, shopping carts, etc. Exceptions are vehicles for people with disabilities on manual or electric control;
3.5. Entrance to the shopping center with animals is prohibited, with the exception of the permission of the Administration of the shopping center and guide dogs, as well as small dogs in carrying bags or on hands. Walking dogs on the territory of the shopping center is strictly prohibited;
3.6. Entrance to the shopping center in dirty, dirty and bad-smelling clothes is prohibited. Employees of the security service of the shopping center have the right to prevent such visitors from entering the territory of the shopping center;
3.7. Unauthorized trade and/or promotional activities, including handing out flyers, are prohibited.
3.8. It is forbidden to engage in begging;
3.9. It is forbidden to carry out repairs or maintenance of vehicles in the parking lot of the shopping center, except in cases of emergency (wheel puncture);
3.10. It is forbidden to be naked and semi-nude (for example, with a naked torso);
3.11. It is forbidden to bring and use objects, things, products that may cause inconvenience or harm to other visitors, their property, as well as the property of the shopping center and the tenants of the shopping center;
3.12. It is forbidden to perform other actions that violate public order, expressing obvious disrespect for citizens, insulting human dignity and public morality, causing harm to life, health or property of third parties, or creating a threat of causing such harm;
3.13. It is forbidden to endanger your own health, life or safety, or the health, life or safety of others;
3.14. It is forbidden to climb onto structures or structures not intended for this (facade elements, partitions, walls, lighting masts, roofs, etc.);
3.15. It is forbidden to spoil and / or break or otherwise damage the property of the shopping center, including decorative landscaping (plants);
3.16. It is forbidden to enter office premises or shopping centers that are closed to visitors;
3.17. It is forbidden to litter in the premises and on the territory of the shopping center;
3.18. It is forbidden to drink alcoholic beverages in the shopping center galleries and public places (except for low-alcohol drinks sold in the «Arena Plaza» shopping center in the food court area);
3.19. It is forbidden to bring with you and use any narcotic or psychotropic substances;
3.20. It is forbidden to bring into the shopping center items that can lead to fire or explosion (flammable and explosive substances). If a similar product was purchased earlier in the shopping center and requires a return or exchange within the framework of the law of the Russian Federation of February 7, 1992. N2300-I «On consumer protection», the visitor is obliged to notify any employee of the Security Service of the shopping center, with evidence of the purchase of goods in the shopping center.
3.21. It is forbidden to smoke in the shopping center, including vape, icos, hookahs, any electronic and non-electronic cigarettes;
3.22. It is forbidden to bring large items and goods (more than 60x60x150 cm) to the shopping center, with the exception of goods purchased in the shopping center, baby strollers, vehicles for people with disabilities;
3.23. It is forbidden to carry out religious, political and other propaganda, as well as to distribute relevant literature;
3.24. Gambling is prohibited;
3.25. It is forbidden to bring, demonstrate and use ammunition, weapons, explosives, explosive devices, piercing, cutting objects with the aim of causing harm, as well as other objects, substances and means that pose a threat to the safety of others;
3.26. It is forbidden to use the shopping center parking area for extreme sports (auto racing, cycling, etc.), as well as for mass auto and motorcycle clubs.
4. FINAL PROVISIONS:
4.1. These Rules apply to all visitors to the shopping center.
4.2. Each visitor, entering the shopping center, automatically confirms that he has read these Rules and undertakes to comply with them.
4.3. The security staff of the shopping center has the right to inform/warn about violations of the Rules, ask visitors to leave the shopping center, as well as take other necessary and legal measures to guarantee the safety of visitors to the shopping center and / or other persons, as well as the safety of their health, life, property. At the first request of the visitor, the security guards of the shopping center are obliged to provide these Rules for review.
4.4. For violations of public order and the Rules, punishment is provided in the manner prescribed by law.
4.5. Connection of any types of electronic devices to networks, loudspeakers and television screens of the shopping center, with the exception of public networks, the use of sound amplification equipment, including musical instruments, portable speakers and any other musical equipment, is carried out only on the basis of a written permission from the shopping center administration. It is forbidden to interfere with radio communication channels used by the security service on the territory of the shopping center;
4.6. The recreation area of the shopping center is intended for general use by all visitors to the shopping center.
4.7. The seating area is not intended for sleeping.Return